Collections Officer

Key Tasks and Responsibilities

• Review customer accounts, including payment history.
• Contact customers regarding overdue accounts, determine reasons for non-payment, and establish resolution/commitment to bring accounts up to date.
• Educate customers on contractual terms and obligations.
• Accurately document and maintain collection notes in the system.
• Verify and ensure customer information remains current.
• Provide Supervisor with monthly reports on non-responsive customers.
• Execute timely follow-ups on planned payments and issue collection letters.
• Manage the CRM and collection process.
• Liaise with Supervisor regarding refinancing options and manage customer appointments.

Qualifications and Experience

• Associate's degree in Management, Accounting, Banking & Finance, or related field (experience may substitute for qualifications).
• Minimum of two (2) years' experience in a comparable role.
• Strong team player with excellent written and spoken English.
• Proficiency in Microsoft Office Suite (intermediate level).