Operations Clerk/Officer

Key Tasks and Responsibilities

• Oversee and coordinate daily operational activities to ensure efficiency and compliance.
• Assist in developing, reviewing, and implementing operational policies and procedures.
• Monitor workflow, identify gaps, and recommend improvements to strengthen internal controls.
• Prepare and review operational reports to support management decision-making.
• Liaise with relevant departments to resolve issues and ensure service delivery.
• Support regulatory and audit requirements by ensuring proper documentation and compliance.
• Assist in training and guiding staff to ensure adherence to operational standards.

Qualifications and Experience

• Associate's degree in Business Administration, Banking & Finance, Management, or a related field.
• Minimum of three (3) years' experience in banking, financial services, or operations management.
• Strong knowledge of operational policies, procedures, and internal controls.
• Excellent analytical, organizational, and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong interpersonal and communication skills, both written and verbal.
• Ability to work independently as well as in a team-oriented environment.
• Knowledge of Anti-Money Laundering (AML) procedures and banking regulations will be an asset.